Verint
Verint Systems
IT Solutions is the authorised partner of Verint Systems Inc the market leader in the provision of Workforce Optimisation and Analytics solutions within the contact centre environment and back opffice operations. We provide a full range of implementation and support services throughout the island of Ireland for the Verint ULTRA and Verint Impact 360 suite of products.
Verint actionable intelligence solutions empower thousands of organisations in 50 over countries. Verint's marketplace is global and includes diverse, high-profile organisations across a broad range of markets, including governments, global corporations, law enforcement agencies, financial institutions, transportation, retail, utilities, and communications service providers. Below are examples of Verint solutions for contact centres, back office and retail operations.
Impact 360 Contact Centre SolutionsCoaching Customer Feedback Surveys Data Analytics Desktop & Process Analytics eLearning Enterprise Feedback Management PCI Encryption Performance Management Quality Monitoring Call Recording & Screen Recording Text Analytics Workforce Management Workforce Optimisation
Voice of the Customer AnalyticsCustomer Feedback Surveys Enterprise Feedback Management Speech Analytics Text Analytics
| Back-Office Operations SolutionsBusiness Assessment & Consulting Desktop and Process Analytics eLearning Forecasting & Scheduling Impact 360 for Back-Office Operations Performance Management Strategic Planning
Branch/Remote Office SolutionsAdherence Application Analysis Customer Surveys Forecasting & Scheduling Hosted & Banking Solutions Impact 360 for Retail Financial Services Impact 360 Managed Services Process Analysis Financial Services Solutions Workforce Optimisation |
