Automated Language Translation Services

Trusted automated language translation solutions to communicate with your global Customer base via Live Chat, Email and Knowledgebase. 

Now you can afford to communicate with your global customers in the way they want - driving international revenue streams, increasing customer satisfaction and opening up global markets.

IT Solutions offer a market-leading machine translation technology based on SDL technology as a SaaS (Software as a Service) model enabling you to communicate with your multi-lingual customer base via Live Chat, Email and Knowledgebase without the need for multi-lingual agents and you can use your existing Live Chat, Email Management and Knowledgebase solution.

Integration comes as standard 'out of the box' with Chat and Email solutions from a number of suppliers.The Language Translation service can be integrated into any existing Customer Interaction framework via a standard API (Application Program Interface) without the need for any capital investment. See Solution Brief opposite for additional information.

Discover the benefits of using machine translation

• Improve customer engagement & satisfaction by providing a better experience in a customer's preferred language, and ensuring they have timely access to relevant data.
• Support more languages, more quickly to service and support existing customers and grow revenue from new markets.
•  Increase margins. By making content available in more languages and communication channels, more customers can self-serve, driving down cost of selling & servicing. 

How does it work?

Our technology utilises translation software based in statistics. This software learns to accurately translate new information by examining previous human translations, delivering  several breakthroughs and an innovative approach to translation, including: 

• Ability to handle continuous translation & publishing demands
•  Unprecedented speeds for translating digital content
• Ability to deliver language pair domain training to radically increase accuracy 

For more information or to arrange an online demonstration contact IT Solutions today or email aland@itsolutions.ie.