Call Recording for Compliance
Regulatory legislation is putting pressure on organisations across a number of industry sectors to ensure that they comply with their statutory obligations. For example Payment Card Industry Data Security (PCI DSS) compliance rules are forcing organisations to ensure that proper processes and security standards are met when accepting card payment over the phone or web.
Financial services organisations must also comply with IFSRA regulations when selling products or services to customers.
Failure to comply with regulatory requirements can result in stiff penalties and impact day to day trading.
IT Solutions can offer both hosted and inhouse call recording solutions to meet the needs of small, medium and large organisations, which help organisations meet regulatory and compliance requirements.
Phone calls can be captured for recording based on full time or record-on-demand rules, stored securely on industry standard hardware, archived, searched, analysed and managed.
- Ensure that Compliance and Regulatory requirements are met when dealing with Customers by phone
- Reduce the risk to your business
- Saves time and money
- Meet industry needs
Recorded calls for every customer interaction are captured in their entirety. These recorded interactions are instantly available to supervisors, auditors, and key personnel across your organisation via web browser interdace or directly from your CRM systems when integrated with our call recording platform.
