IVR Stress Test Services
StressTest Performance and Load Testing for Voice Communications Solutions
StressTest performance and load testing allows you to test your IVR system from the customer perspective and validate the performance of your end-to-end contact center and communications solutions to assure the best possible experience for your customers and the best possible efficiencies and savings for your company.
How it works:
StressTest performance and load testing services can deliver 12 to 10,000+ simultaneous test calls over the PSTN to exercise your contact center and communications solutions just like real customers. IT Solutions' patented technology and methodologies are used to verify step responses, measure response times and capture other actionable data from each StressTest test call so you know how your solution performs under various levels of load.
Benefits of StressTest performance & load testing?
- Confidence your contact center and communications technologies perform as expected
- Chance to observe customer experience without risking real customer satisfaction
- Actionable data to support pre-production tuning, problem resolution and cutover
- Reduced issue resolution time and cost
- Proactive management of cost and risk
- Control of the test process and schedule to meet your timeline
- Confidence your system is ready for production
- Achieve ROI and customer satisfaction objective faster!
