Offer personal touches with powerful email management software
The Business Problem
As more customers are turning to the Internet for help, customer service agents' email inboxes are flooding with inbound inquiries. An overwhelming amount of email creates confusion, inefficiencies, and even inconsistencies among responses-and, ultimately, customer frustration. How do companies manage this large volume of email while cutting costs and increasing customer satisfaction? Companies need efficient email management software that addresses these problems with ease.
Customer Engagement Solutions
An effective and secure email management software solution is essential to providing exceptional customer service. Our Email Management solutions are based on proven email management software, deployed around the globe to expertly manage more than 200 million email responses per year. Combined with Answer,an email response automation tool, our Email management software will improve customer satisfaction and agent productivity while decreasing operational costs.
Realise cost-effective results similar to many Email Management customers:
- Reduced email response time by 50%
- Experience 99.99% uptime
- Protect critical information with the latest security technologies
- Effectively manage thousands of emails per day
Email Management offers:
- Enhanced agent productivity, quality, and accuracy with every communication
- Streamlined agent workspaces and integrated access to a knowledge base for simplified answer retrieval
- Delivery of more efficient email responses in less time by leveraging agent productivity tools such as pre-canned content
- Improved performance and processes by using robust supervisor and reporting features
Move Beyond Standard Email Response Management and Exceed Customer Expectations
- Protect sensitive customer data with the Secure Message Portal to exchange confidential information
- Deliver consistent knowledge by complimenting Email with Knowledgebase (Knowledge Management)
- Intelligently automate responses with Email Answer
- Proactively deflect inbound email by incorporating Web self-service
