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  • BNP Paribas - IT Solutions have a track record, carrying out their responsibilities in a diligent and professional manner. Senior Manager, BNP Paribas

  • DHL Express UK -

    Thanks,for the tremendous work you have concluded on the project. Head Of Customer Solutions & eBusiness.

  • An Post - IT Solutions implementation and support staff have been courteous, professional and above all willing to go the extra mile to ensure our success. CRM Manager

     

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Webchat Customer Satisfaction Level

18 Sep '15

Webchat has by-far-and-away the highest satisfaction levels for any service channel, hitting 73%, compared with 61% for email & 44% for phone (eDigital’s Customer Service),

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