Call Recording for Dispute Resolution
Sometimes issues or misunderstandings can arise between service providers and customers. Where high value transactions or critically important instructions are concerned the stakes can be high if a misunderstanding arises.
IT Solutions can offer both hosted and inhouse call recording solutions to meet the needs of small, medium and large organisations, which help you meet your compliance requirements and take a proactive approach to handling issues where they arise.
Phone calls can be captured for recording based on full time or record-on-demand rules, stored securely on industry standard hardware, archived, searched, analysed and managed.
- Reduce the likelihood and potential costs of being sued
- Ensure that Customer needs are met every time
- Achieve compliance with regulatory legislation
- Reduce the risk to your business
- Saves time and money
Recorded calls for every customer interaction are captured in their entirety. These recorded interactions are instantly available to supervisors, auditors, and key personnel across your organisation via web browser interdace or directly from your CRM systems when integrated with our call recording platform.
