Digital Signage for Contact Centres

When sourcing new solutions for your contact centre it is important that they integrate well with your existing systems and data-sources, are fully scalable should you decide to extend the solution in the future and satisfy your existing and future requirements. Through our partnership with Symon Dacon IT Solutions offer state of the art solutions that satisfy the key needs of our customers. 

1. Real time Connectivity

Symon integrates with a wide range of data-sources including; Genesys, Alcatel, Nortel, Avaya, Siemens, SAP, Oracle, Microsoft, Cisco and many more. 

2. Built on latest Microsoft platform

This means we are able to create extra functionality by developing and deploying plug-ins if you have requirements that are not part of the core product 

 3. Wide range of displays

Including LCDs, wallboards, desktops, mobile devices and interactive kiosks, enabling you to get information where it's needed when it's needed. 

4. InView 

A "virtual LCD" real-time desktop alerting and visualisation tool including dynamic business scorecards, dashboards, graphs, charts, text and video. 

5. Creative Design

Keeps agents engaged and prevents screens becoming wallpaper. 

6. Scalability

Multiple displays can be managed simultaneously whether they are across the hall or across the globe. 

7. Multi-purpose functionality

Symon can be used in multiple areas of the business simultaneously; for  call center stats, employee communications, guest messaging and more. 

8. A complete turnkey solution

Including hardware, software, creative content and professional services (installation, training and maintenance).

9. Interactivity 

Symon offers a range of HD-LCD screens with integrated media player and touch-screen capability, enabling you to drill down into relevant content with ease. 

10. Bandwidth Resourceful

Information is cached locally to reduce bandwidth.