Performance Management & Continuous Improvement

Call Recording for Performance Management & Continuous Improvement

More and more organisations today are using Call Recording to identify areas for improved performance and also to identify the type of learning and coaching which would benefit employees and customers.

IT Solutions provide market leading solutions to meet the needs of small, medium and large organisations. This includes :

• Contact Centres
• Shared Service Centres
• Head Offices & Branches

Now you can layer additional functionality on top of your call recording system to achieve real improvement throughout your business and make this a continuous process to ensure that you stay ahead of your competitors.

Managers, supervisors, customer retention specialists and process improvement staff can use Quality, Coaching, Reporting and eLearning tools which are available as optional software applications on top of your Call Recording system. IT Solutions Impact 360 suite of applications from Verint Systems helps organisations increase agent proficiency and confidence, enhances job satisfaction, reduces agent churn and customer satisfaction. IT Solutions quality monitoring and evaluation applications provide benefits such as: