Call Recording

Today Call Recording or Voice Recording is being used by small, medium and large organisations for a variety of reasons, including:

• Dispute Resolution
• Meeting Compliance with Regulatory Guidelines
• Performance Management and Continuous Improvement

IT Solutions has almost two decades of experience in helping organisations achieve customer service improvements, increased efficiency and improved customer loyalty.

Our Call Recording solutions will work with telephony systems from vendors such as Avaya, Alcatel, Aspect, Cisco, Nortel, Siemens and others, which means that your investment is protected in the event that you upgrade or replace your telephony infrastructure.

We provide both hosted call recording and onsite call recording systems which can be tailored to meet the unique needs of all our customers.

There are a variety of methods for implementing Call Recording:

• Station Side Recording
• Trunk Side Recording
• VoIP Recording
• Hosted Recording

To find out more about how we can meet your unique needs call us now on and ask for one of our experts in call recording.