Support Services

IT Solutions Customer Support is dedicated to keeping your mission critical systems up and running.

Our Customer Support centre is staffed with trained software engineers and product specialists who apply proven diagnostic and problem escalation processes for effective troubleshooting support and speedy resolution of critical problems that arise.

In addition, IT Solutions can help isolate problems with non IT Solutions developed products, and initiate contact with another vendor's support organisation including escalation management with third parties as appropriate.

IT Solutions take ownership of any problems that arise ensuring that your mission critical systems are fully operational as required with no major impact on your business.

Clients can choose a support service which suits their unique needs based on an agreed SLA (Service Level Agreement) and budget.