News & Events
Webchat Customer Satisfaction Level
18 Sep '15
Webchat has by-far-and-away the highest satisfaction levels for any service channel, hitting 73%, compared with 61% for email & 44% for phone (eDigital’s Customer Service),
Webchat has by-far-and-away the highest satisfaction levels for any service channel, hitting 73%, compared with 61% for email & 44% for phone (eDigital’s Customer Service),